we're hiring!

Location: Remote

Part-Time Position, Days, Monday - Friday, occasional weekends

Purpose: To provide telephonic case management for approximately 150 participants of the Maryland Department of Health Division of Children’s Services, Rare and Expensive Case Management (RM) Program

Duties:

• Successfully contact each REM Participant/Parent or Legal Guardian via telephone and/or email monthly
• Make a minimum of three attempts (on separate days/times) to each REM participant
• For unsuccessful attempts to reach REM participant/Parent or legal guardian, contact providers that interact with REM Participant
• After attempts are exhausted, prepare “Unable to Contact’’ Letter and mail it to REM Participant 
• Maintain an overall success rate of at least 95% completed contacts each month 
• Document all actions in two web-based case management systems 
• Submit a monthly report of calls made to reconcile with the client’s record with updates on REM Participant’s current health status, any recent appointments attended, issues identified, and progress toward identified goals. 
• Update established goals and health assessment as established by the client. 
• Participate in operational, case management, and quality meetings to review performance data. 

Qualifications

Licensed Registered Nurse or a Licensed Master Social Worker (LMSW or above)  

Have a nationally recognized certification in Case Management within two (2) years of employment (CCM or CASWCM) or acquire certification within two (2) years of employment  

Have at least two years of experience in providing healthcare Case Management services to pediatric and/or adult REM Participants with complex medical needs. 

Must be a U.S. citizen and have the ability to pass a background check/security clearance.